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Top 10 Questions

Our top 10 Frequently Asked Questions

  1. Why do I have to create an account in order to test out your products?
  2. Do you have a return policy?
  3. How long will it take to get my order?
  4. How do I know when my order is being processed?
  5. How much is shipping of my products?
  6. How do I log into my account, there is no login prompt on the page?
  7. If I create a project, do I have to purchase it?
  8. Why is there a flat rate shipping charge of $5.00, even if I just order a single piece of paper?
  9. Do I pay tax on my orders?
  10. The website looks awesome, but how does it work?

 

  1. Why do I have to create an account in order to test out your products?

    All customization is stored within our server. The website needs to know where to store the information. When you create your free account, storage areas are estalished on the server for all of your projects.

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  2. Do you have a return policy?

    No. All of our items are customized to your specifications. To elimate the possiblity of the items being duplicated, then returned to us, we do not offer any returns on customized items. If products you receive are damaged during shipping we will replace the items at our cost. If you are not happy with our products, please contact us in order to resolve the matter, in some cases we may offer credit for other products.

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  3. How long will it take to get my order?

    This depends on the project. If it is a simple project, we can ship it out the same day of the order. If the project requires excessive printing, ordering additional items, or extensive assembly, it could take up to 2 weeks for you to receive your products. We will always strive to get you your orders as quickly as possible.

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  4. How do I know when my order is being processed?

    We have added an area on our website called "Order Status". On this page, you can track the progress of your order. When we receive your order, the status will be "Received". We we begin working on the project, the status will change to "Processing". If there is an issue with the order, we will change the status to inform you of the situation. We may also contact you via e-mail if we need additional information. Once the order is complete, the status will change to "Shipped" and there will be tracking information for your order.

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  5. How much is shipping of my products?

    We have established a flat shipping/handling fee per order of $5.00/USD. If you order 1 item, or 1000 items at one time, the shipping/handling fee will remain the same. There are some products that will require additional shipping charges (i.e. live roses are shipped next day air) and this will be stated on the product pages.

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  6. How do I log into my account, there is no login prompt on the page?

    If you click on either "Your Custom Projects" or "Order Status" and are not logged into the system, you will be prompted with the login page.

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  7. If I create a project, do I have to purchase it?

    Absolutely Not. You can create as many custom projects that you wish with purchasing the product.

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  8. Why is there a flat rate shipping charge of $5.00, even if I just order a single piece of paper?

    We spent many months coming up with our shipping charges and basically the shipping charge not only includes the prices to ship the product to you, but it also includes the ordering of items to make your product. This fee also includes a handling charge for keeping track of all of the products needed to assemble your custom items. To be fair to you (the customer) as well as cover our costs, we have calculated that it actually costs an average of $5.00 per order processed, no matter how big or how small.

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  9. Do I pay tax on my orders?

    Since we are located in the State of Ohio, only Ohio residents have to pay a 6.75% sales tax on every order.

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  10. The website looks awesome, but how does it work?

    The website is designed to be as simple as possible. We have hundreds of products, but each product can be customized the same way.First, you create your project by selected the Create Project button from any product page.Then you can customize the product through the product project editor page.After saving the project, you will be taken to the Your Custom Projects page where you can order any of your customized products.

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