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Frequently Asked Questions

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Ordering Products

  1. I am not able to purchase my custom product. I can see it on the My Custom Projects page but when I click on the Add To Cart button, nothing happens.
  2. How do you purchase a product?
  3. Do I have to use PayPal to purchase a product?
  4. How does the Custom Project Quick Add work?
  5. How long will my projects stay available for purchasing?
  6. Can I edit a project after it has been ordered?
  7. How do I know when my order is being processed?
  8. I noticed that with some projects I can order it on a button, but others I cannot. Why?

 

  1. I am not able to purchase my custom product. I can see it on the My Custom Projects page but when I click on the Add To Cart button, nothing happens.

    This is a common problem and/or issue reported to us. Check to make sure that you don't have a pop-up blocker turned on to block the shopping cart from working correctly.

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  2. How do you purchase a product?

    Once the custom project is created, the project will be assigned a product number and will be available under Your Custom Projects

    This page lists the date you created the project, the project name you gave the project, and the pricing.

    Enter the QTY you want to order, and click the Add to Cart button.

    The shopping cart should pop-up and you can then proceed ordering your product using PayPal. The PayPal system will walk you through the ordering process.

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  3. Do I have to use PayPal to purchase a product?

    Yes. All on-line purchases go through PayPal. We use PayPal as our shopping system since it has so many options built into it. You do not have to have a PayPal Account to make the purchase; you can purchase using an e-check which is an electronic transfer from your checking account. Please follow the instructions on the PayPal website for your preferred method of payment. Current we use PayPal to track all on-line ordering information and invoices.

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  4. How does the Custom Project Quick Add work?

    This was a feature we added so that you can quickly add a new project of any of our projects. Just select the product from the drop-down menu and you will be taken to the product editor.

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  5. How long will my projects stay available for purchasing?

    Your projects will be on-line until you delete them or until your account has been inactive for at least one year.

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  6. Can I edit a project after it has been ordered?

    Not until the order has been processed. Once you order a product the project is automatically locked until it is processed. Please be sure you are completely satisfied with the product before you place the order. We will create what you ordered. If you notice a mistake, please contact as ASAP with our Contact Us form. If we have not already processed your order, we can unlock it so that you can make your changes. After a order has the status of Shipped, we will unlock the project. This is still done manually so if we forget... let us know.

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  7. How do I know when my order is being processed?

    We have added an area on our website called "Order Status". On this page, you can track the progress of your order. When we receive your order, the status will be "Received". We we begin working on the project, the status will change to "Processing". If there is an issue with the order, we will change the status to inform you of the situation. We may also contact you via e-mail if we need additional information. Once the order is complete, the status will change to "Shipped".

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  8. I noticed that with some projects I can order it on a button, but others I cannot. Why?

    We test and re-test our products on different formats. Once we have perfected a means of the product being created so that it can be sold, we add it to the website. If you don't see an option for a certain product, it has either not been tested or thought of yet to be tested. If you have any suggestions, please use our "Contact Us" form to let us know and we will look into the possibility of creating the new item.

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