Yes. All on-line purchases go through PayPal. We use PayPal as our shopping system since it has so many options built into it. You do not have to have a PayPal Account to make the purchase; you can purchase using an e-check which is an electronic transfer from your checking account. Please follow the instructions on the PayPal website for your preferred method of payment. Current we use PayPal to track all on-line ordering information and invoices.
Not until the order has been processed. Once you order a product the project is automatically locked until it is processed. Please be sure you are completely satisfied with the product before you place the order. We will create what you ordered. If you notice a mistake, please contact as ASAP with our Contact Us form. If we have not already processed your order, we can unlock it so that you can make your changes. After a order has the status of Shipped, we will unlock the project. This is still done manually so if we forget... let us know.
We have added an area on our website called "Order Status". On this page, you can track the progress of your order. When we receive your order, the status will be "Received". We we begin working on the project, the status will change to "Processing". If there is an issue with the order, we will change the status to inform you of the situation. We may also contact you via e-mail if we need additional information. Once the order is complete, the status will change to "Shipped".
We test and re-test our products on different formats. Once we have perfected a means of the product being created so that it can be sold, we add it to the website. If you don't see an option for a certain product, it has either not been tested or thought of yet to be tested. If you have any suggestions, please use our "Contact Us" form to let us know and we will look into the possibility of creating the new item.